標題 | 100E1-影響綠色商品再購意願之因素探討-以環境態度為干 擾變數及再生碳粉匣為例Factors Influencing Green Products Repurchase Intention |
姓名 | 黃金得 |
指導教授 | 王崇昱 老師 |
畢業日期 | 2012/06 |
附件檔案 | 100E1 |
參考連結 | |
摘要 | 本研究以購買及使用過再生碳粉匣之消費者為施測對象,正式 問卷在高雄、台中、台北地區之印表機耗材賣場共發放280份,最後共回 收280份問卷,剔除無效問卷之後共獲有效問卷共200份,以迴歸分析驗證 各研究假說,結論分述如下:(1)顧客對於綠色商品所認知的滿意度對於綠 色商品再購意願具有正向的影響。(2)自我形象一致性對於滿意度具有正向 的影響。(3)自我形象一致性會透過滿意度對綠色商品再購意願產生影響, 並具有部份中介效果。(4)功能一致性對於滿意度具有正向的影響。(5)功能 一致性會透過滿意度對綠色商品再 |
參考文獻 | 一、 中文部份 丁基意 (2007)。自我形象一致性、功能屬性一致性對旅遊滿意度與忠誠度的影 響。國立中山大學企業管理學系研究所,未出版碩士論文。 王妙如 (2005)。消費者自我意象一致性與旅遊目的地選擇行為之研究,中山大 學,未出版碩士論文。 王玲惠 (2005)。以轉換障礙為干擾變數來探討顧客滿意度和顧客忠誠度之間的 關係。大同大學,未出版碩士論文。 王議德 (2008)。兩岸大學生生態購買行為之研究。中原大學,未出版碩士論文。 台灣行政院環保署 (1995)。行政院環境保護署,環保標章資訊站,「環保標章 計畫」。http://greenmark.epa.gov.tw/greenmark/index.asp 江明樺 (2005)。旅行社從業人員涉入程度、滿意度與再購意願關係之研究-以 旅遊網站為例。朝陽科技大學,未出版碩士論文。 李永展 (1994)。環境態度與環保行為-理論與實證。台北:胡氏圖書。 李芙蓉 (2008)。消費者選購綠色產品之偏好結構與願付價格研究-以燈泡產品 為例。,國立成功大學,未出版碩士論文。 李思屏 (2000)。遊客對生態旅遊之環境態度與行為關係之研究-以關渡自然公 園為例。國立台灣大學,未出版碩士論文。 吳萬益 (2005)。企業研究方法,二版,台北:華泰書局。 吳靜怡 (2008)。汽車產業之多重參考點評估:替代方案吸引力、自我形象一致 性及轉換成本間之關係。朝陽科技大學,未出版碩士論文。 林怡君 (2002)。贈品-主產品利益一致性與品牌權益對促銷效果影響之研究。台 灣大學,未出版碩士論文。 林怡萱 (2011)。企業推行綠色行銷在消費者環保關心程度干擾下對企業形象及 11 消費者忠誠度之影響—以宜家家居為例。中原大學,未出版碩士論文。 林癸杏 (2010)。影響消費者使用電子帳單意願因素之探討。東華大學,未出版 碩士論文。 林倩萍 (2011)。關係利益對再購意願之影響-感激、關係承諾之中介效果。 國立臺灣師範大學,未出版碩士論文。 林景亮 (2004)。便利商店代收業務之顧客滿意度研究-以台北縣市為例。 國立高雄第一科技大學,未出版碩士論文。 林聖偉 (2005)。品牌形象、知覺價值、顧客滿意度與顧客忠誠度關係 之研究-以旅行業為例。靜宜大學,未出版碩士論文。 官秀梅 (2007)。商店屬性、顧客整體滿意度及再購意願之研究-以台北市區百 貨公司為例。淡江大學,未出版碩士論文。 邱明仁 (2007)。機能食品消費行為之前因與後果探討-以國內機能食品為例。 國立成功大學高階管理碩士在職專班,未出版碩士論文。 邱裕新 (2007)。運動健康俱樂部服務品質對顧客滿意度與再購意願影響之研 究。運動知識學報,4,315-322。 侯玉波、游恆山 (2003)。"社會心理學",五南圖書出版有限公司。 侯錦雄、郭彰仁 (1998a)。公園遊客之環境態度與不當行為管理策略認同之關 係,戶外遊憩研究,11(4),17-42。 胡自立 (2010)。網路購物女性消費者之消費慣性與滿意度對再購意願之影響- 口碑與其他店家吸引力之調節效果,國立高雄大學,未出版碩士論文。 徐達光 (2003)。消費者心理學,台北:東華書局。 許淑梅 (2008)。網路拍賣零售個體戶經營長期關係對再購意願之影響研究。 大同大學資訊經營研究所,未出版碩士論文。 許晉龍、林娟娟 (2010)。高涉入消費性電子產品購買決策行為之研究:以智慧 型手機為例。第十一屆電子化企業經營管理理論暨實務研討會。 12 曾春美 (2011)。品牌形象、綠色產品願付價格與消費者購買意願關係之研究- 以國際品牌洗衣機為例。大葉大學,未出版碩士論文。 黃亦萱 (2010)。應用消費價值理論探討綠色商品之選擇行為。國立成功大學, 未出版碩士論文。 黃巧萍 (2004)。保養品牌形象一致性對購買行為影響之研究。淡江大學,未出 版碩士論文。 黃安邦 (1992)。社會心理學,台北:五南圖書出版公司。 黃俊英 (1999)。「綠色行銷-環保熱潮下的行銷對策」,動腦雜誌,第281 期, 頁37-40。 莊為丞 (2011)。產品環保訊息、品牌形象、產品規格對消費者購買意圖之影響- 以綠色手機為例。逢甲大學,未出版碩士論文。 陳玉屏 (2006)。從品牌利益觀點對品牌信任、品牌情感與品牌關係品質影響 研究-以精品品牌為例。逢甲大學,未出版碩士論文。 陳林鴻 (2009)。服務品質、關係品質、顧客滿意度與忠誠度影響關係之研究— 以臺北市市民運動中心為例。國立臺灣師範大學,未出版碩士論文。 陳重光 (2009)。消費者滿意度、品牌熟悉度與消費者再購意願關係之研究-以 跨國速食企業為例。大葉大學,未出版碩士論文。 陳瑞辰 (2007)。游泳池服務品質、顧客滿意度與再購意願之研究—以臺北縣三 重市地區游泳池為例。國立臺灣師範大學,未出版碩士論文。 陳義興 (2001)。不同環保態度的消費者對綠色行銷的反應,交通大學管理,未 出版碩士論文。 陳燕柔 (2011)。綠色行銷認知與知覺創新對消費者知覺因素及購買意願之影響 -以省電燈泡及環保清潔劑為例。國立勤益科技大學,未出版碩士論 文。 陳澤義 (2005)。服務管理。臺北市:華泰文化事業股份有限公司。 13 郭哲瑜 (2006)。認知價格、品質與再購意願關係之實證研究-以再生碳粉卡匣 為例,國立高雄第一科技大學,未出版碩士論文。 郭為藩 (1996)。自我心理學,台北:師大書苑。 斬知勤 (1994)。環境知識、態度與行為之研究,環境教育季刊.21:21-31 張月美 (2008)。消費者採用網路銀行之相關因素探討。東華大學,未出版碩士 論文。 張百清 (1994)。顧客滿意萬歲。臺北市:華泰文化事業股份有限公司。 張春興 (1986)。心理學,台北:東華書局股份有限公司。 張春興 (1989)。張氏心理學辭典,台北:東華書局股份有限公司。 張春興 (1991)。現代心理學,初版,東華書局。 張愛華、陳仁惠、何宜真 (2005)。顧客認知服務品質模式與再購意願影響因 素之研究-以資訊家電零售通路業為例。顧客滿意學刊,1(2),1-42。 張圓芳 (2011)。服務品質、品牌形象、顧客滿意度與顧客忠誠度關係之研究- 以自行車消費者為例。南華大學,未出版碩士論文。 葉凱莉、喬友慶 (2000)。從管理機會方格看顧客滿意度-以百貨公司為例,企 銀季刊,第23 卷,第4 期,頁67-86。 楊錦洲 (2001)。顧客需求與滿意度調查,台灣檢驗科技股有限公司。 鄭東昇 (1994)。高中學生環境態度之研究。國立高雄師範大學,未出版碩士論 文。 鄭雅筠 (2007)。情境因素影響環境態度與破壞行為關係之研究:以陽明山國家 公園遊客亂丟垃圾行為為例。中國文化大學,未出版碩士論文。 廖家新 (2003)。台灣地區消費者對綠色產品的認知與購買行為之調查研究。高 雄師範大學,未出版碩士論文。 劉育甫 (2009)。探討台灣都會區民眾使用氫燃料公車的意願與其願付價值之研 究。國立高雄師範大學,未出版碩士論文。 14 劉春初、鄧瑜旻、王澤宇 (2009)。在服務品質、品牌形象、顧客滿意度與再購 意願之關係-以國際品牌行動電話為例。中華管理學報第十卷第四期第 17-38 頁。 劉素燕 (2008)。消費者品牌評估的多重參照效果。國立東華大學,未出版碩士 論文。 蕭伊君 (2010)。來源國形象、企業形象對購買意願之影響-以綠色產品、產品 涉入程度為調節作用。國立東華大學,未出版碩士論文。 蔡士傑 (2004)。運動健身俱樂部服務品質、顧客滿意度與再購意願之研究-以 桑富士運動俱樂部為例。國立臺灣師範大學,未出版碩士論文。 蔡瓊華 (1998)。消費者對不同綠色廣告之廣告態度研究-以台北市三所國立大 學學生為例,國立交通大學,未出版碩士論文。 歐陽燆暉 (1991)。環境污染與防治概論,教育部環境保護小組。 鍾乙瑋 (2009)。服務品質與顧客滿意度及再購意願之研究-以高雄縣鳳山地區 OK 便利超商為例。高苑科技大學,未出版碩士論文。 謝淑芬 (1994)。觀光心理學,台北:五南出版社。 蘇森弟 (2004)。綠色企業的經營策略研究-以雷射印表機再生碳粉匣為例。國 立中山大學,未出版碩士論文。 蘇瑞蓮、金喆 (2009)。知覺價格、服務品質、知覺價值、滿意度與忠誠度關係 之探討-以安親班為例。聯大學報,6 (2),283-306。 羅慧蓁 (2009)。服務業綠色品牌形象與關係品質之研究。南台科技大學,未出 版碩士論文。 二、 英文部份 Ajzen, I., and Fishbein, M. (1977), Attitude-behavior relations: A theo-retical analysis and review of empirical research. Psychological Bulletin, 84(5), 888-918. 15 Anderson, E. W., and Sullivan, M. W. (1993), The antecedents and consequences of Coustomer satisfaction for firms, Marketing Science, 12, 2, 125-143. Assael, H., (2003), Consumer Behavior: A Strategic Approach, South-Western College Pub; 1st edition. Baron, R. M., and Kenny, D. A. (1986), The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182. Bellenger, D., Steinberg, E. and Stanton, W.(1976), The congruity of store image and self-image. As it relates to store loyalty, Journal of Retailing, 52 (1): 17-32. Bharati P. and Chaudhury A. (2004), An empirical investigation of decision-making satisfaction in web-based decision support systems, Decision Support Systems, 37(2), 187-197. Blackwell, D. R., Miniard, P. W., and Engel, J. F. (2001), Consumer Behavior, 9th ed. Loudon: Harcourt. Bolton, R. N., and James H. D. (1991), A Longitudinal Analysis of the impact of Service Changes on Customer Attitudes, Journal of Marketing, 55, P.1-9. Bolton, Ruth N.,(1998), A Dynamic Model of the Duration of the Customer’s Relationship with a Continuous Service Provide : The Role of Satisfaction, Marketing Science, 17(1), PP.45-65. Boulding, W., Staelin R., Kaira A. and Zeithaml V. (1993), A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), pp. 7-27. Brookshire, D.S., B. Ives, and W. Schulze (1976), The Valuation of Aesthetic Preferences, Journal of Environment Economics and Management, 16 (4):325-346 Burnkrant, R. E. and Cousineau, A. (1975), Informational and normative social influence in buyer behavior, Journal of Consumer Research, 2, pp.206-215. Cardozo, R. (1965), An experimental study of customer effort, expectation and satisfaction. Journal of Marketing Research, 2(3), 244-249. Caron, A. J.(1989), Environmental Perspectives of Blacks: Acceptance of the new environmental paradigm. The Journal of Environ-mental Education,20(2), 21-26. Charchill, G. A. and Surprenant, C.(1982), An Investigation into the determinants of customer satisfaction, Journal of Marketing Research, 19, P.491. Choen, M. R. (1973), Environmental information versus environmental attitudes. The Journal Environmental Education, 5(2), 5-8. Chon, K. S. and Olsen, M. D. (1991), Functional and symbolic congruity approaches To consumer satisfaction / dissatisfaction in tourism, Journal of the International Academy of Hospitality Research,(3) Chon, K. S. (1992), Self-image / destination image congruity, Annals of Tourism Research, Vol. 19(2), p. 360-363. Choen, M. R. (1973), Environmental information versus environmental attitudes. The Journal Environmental Education, 5(2), 5-8. Cronin, J. J. and Morris, M. H. (1989), Satisfying customer expectations: The effect on conflict and repurchase intentions in industrial marketing channels. Journal of the Academy of Marketing Science, 17(1), pp. 41-49. Cronin, J. J., Brady, M. K. and Hult, G. T. M. (2000), Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in 17 service environments. Journal of Retailing, 76(2), pp. 193-218. Davis , F. D. (1989), Perceived usefulness, perceived ease of use , and user acceptance of information technology, MIS Quarterly , 13, 3, pp. 319-39. Dolich, I. J. (1969), Congruence relationships between self images and product brands, Journal of Marketing Research, 6(1), p. 80. D’Souza, C., Taghian, M. and Khosla, R., (2007), Examination of environmental beliefs and its impact on the influence of price, qualityand demographic characteristics with respect to green purchaseintention, Journal of Targeting, Measurement and Analysis for Marketing, 15, pp.69-78. Dusek, J. B. (1996), Adolescent development and behavior. A Simon and Schuster Company. Engel, Blackwell., and Miniard (1986), Consumer Behavior ( 5th ed.) , Prentice-Hall Howard. Engel, J. F. and Blackwell (1993), R. D. and Miniard, P. W., Consumer Behavior, 7th edition,. Epstein, S. (1980), The self-concept: A review and the proposal of an integrated theory of personality. In Staub, E.(Ed.), Personality: basic issues and current research (pp. 325-344). Englewood Cliffs, NJ: Prentice Hall. Fishbein, M., and Ajzen, I.(1975) Belief, attitude, intention and behavior: An introduction to theory and research, Reading (MA): Addison-Wesley. Flott, L. W. (2002), Customer Satisfaction, Metal Finishing, 100(1), 58-63. Fornell, Claes (1992), A National Customer Satisfaction Barometer: The Sewdish Experience Journal of Marketing, 56, January, pp6-21 Garvin, D.A., (1984), What does product quality really mean? Sloan management 18 Review, 26, 1, pp.25-43. Gotlieb, Jerry B., Dhruv Grewal and Stephen W. Brown. (1994), Consumer Satisfaction and Perceived Quality: Complementary or Divergent Constructs?, Journal of Applied Psychology, 79(6), pp.875-885. Gorsuch, R. L. (1983), Factor analysis. Hillsdale, NJ: Lawrence Erlbaum. Gourville, John and Dilip Soman (2002), Pricing and the Psychology of Consumption, Harvard Business Reward, September, pp.91-96. Harrison, P. and Shaw, R. (2004), Consumer Satisfaction and Post-Purchase Intentions: An Exploratory Study of Museum Visitors, International Journal of Arts Management, 6(2), 23-32. Hartmann and Apaolaza–Ibáñez (2008), Virtual Nature Experiences as Emotional Benefits in Green Product Consumption, The Moderating Role of Environmental Attitudes, pp.822-823, 830. Heberlein, T. A. (1971), Moral norms, threatened sanctions, and lit-tering behavior. Dissertation Abstracts International, 32, 5906A. Heckler, S. E. and Childers, T. L. (1992), The role of expectancy and relevancy in memory for verbal and visual information:What is incongruency. Journal of Consumer Research, 18, 475~492. Hempel, D. J. (1977), Consumer Satisfaction with The Home BuyingProcess: Conceptualization and Measurement, in Kieth, H.K.(ed.). The Conceptualization of Consumer Satisfaction and Dissatisfaction, Cambridge. Mass:Marketing Science Institute. Hernon,Nitecki,and Danuta A., and Altman, Ellen., (1999), Service Quality and 19 Customer Satisfaction: an assessment and future directions, The Journal of Academic Librarianship, 25, 1, PP. 9-17. Hellier, P K, Geursen, G, Carr, R A & Rickard, J A, (2003), 'Customer repurchase intention: a general structural equation model', European Journal of Marketing, 37, (11), 1762-1800. Hines, J. M., Hungerford, H. R. and Tomer, A. N. (1986), Analysis and synthesis of research on responsible environmental behavior: a meta-analysis. The Journal of Environmental Education, 18(2), 1-8. Hong, J.W. and Zinkhan, G.M. (1995), Self-concept and advertising effectiveness: the influence of congruency and response mode, Psychology and Marketing 12 (1), 53–77.Howard, J. A., and Sheth, J. N.(1969), The theory of buyer behavior, New Your: John wiley and Sons Inc. Hugstand, P., Taylor, J. W. and Bruce, G.D., (1987), The effects of social risk on consumer information search, Journal of Service Marketing, 1, pp. 47-52. Hunt, H. K., (1977), CS/D-Overview and Future Research Direction, in H. Keith Hunt (ed.), Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction Cambridge, MA: Marketing Science Institute, pp. 459-460. IDC (2011), Taiwan Printer Consumables Market Analysis Report. Iozzi, L.A. (1989), What research says to the educator, part two: Environmental education and the affective domain. Journal of Environmental Education, 20(4),6-13. Jamal, A. and Goode, M. H. (2001), Consumers and brands: A study of the impact of self-image congruence on brand preference and satisfaction, Marketing Intelligence and Planning, 19(6), p. 482-492. Johar, J. S. and Sirgy, M. J. (1989), Positioning Models in Marketing: Toward a 20 Normative-Integrated Model. Journal of Business and Psychology 3: 475-485. Johnson, M. D. and Fornell, C. (1991), A framework for comparing customer satisfaction across individuals and product categories. Journal of Economic Psychology, 12(2), pp. 267-286. Jones, T. O. and Sasser Jr., W. E. (1995), Why satisfied customers defect. Harvard Business Review, 73(6), pp. 88-99. Karahanna, E. and Straub, D. W., (1999), The psychological origins of perceived usefulness and ease-of-use. Information and Management, 35(4), pp.237-250. Kassarjian, Harold H. (1971), Personality and Consumer Behavior: A Review, Journal of Marketing Research, 8, pp.409-418. Kastenholz, E. (2004), Assessment and Role of Destination-Self- Congruity, Annals of Tourism Research, 31(3), p. 719–723. Keller, Kevin Lane (1993), Conceptualizing, Measuring, and Managing Customer-Based Equity, Journal of marketing, 57(1),1-22 Kim, M. K., Park, M. C., and Jeong (1999), D. H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile Kotler, P., Kotler on Marketing---How to Create Win, and Dominate Markets, Simon and Schuster Inc. Kotler, P., S.M. Leong, S.H. Ang. and E. T. Tan. (1996), Marketing Management An Asia Perspection. Simon and Scjuster (Asia) pte. Led, Kotler, P. (2000), Marketing Management, Tenth edition, Prentice-Hall, New Jersey, P.36. telecommunication services, Telecommunications Policy, 28(2), 21 145-149. Levy,S.J. (1959), Symbols for sales, Harvard Business Review, 37(4), 117. Litvin, S. W. and Goh, H. K. (2002), Self-image congruity: a valid tourism theory? Tourism Management, 23, p. 81-83. Lou, H., Luo, W. and Strong, D., (2000), Perceived critical mass effect on groupware acceptance, European Journal of Information System, 9, 4, pp. 1-103. Mackenzie, S.B. and Spreng, R. A. (1992), How does motivation moderate the impact of central and peripheral processing on brand attitudes, Journal of Consumer Research, 18(March), 519-529. Malhotra, N. K. (1981), A scale to measure self-concepts, person concepts, and product concepts, Journal of Marketing Research, 18(November), 456-464. Martin, W. S. and Joseph, B. (1982), An analysis of congruous relationships between self-images and product images, Journal of the Academy of Marketing Scienc, 10(4), p. 473. Maxham III, J. G. and Netemeyer, R. G. (2002), Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent. Journal of Retailing, 78(4), pp. 239–252. Mittal, V. and Kamakura, W. A. (2001), Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics. Journal of Marketing Research, 38(1), pp. 131-142. Moore, G. C., and Banbasat, I. (1991), Development of an instrument to measure the perception of adopting an information technology innovation, Information Systems Research, 2, 3, pp. 192-222. Newcomb, T. M. (1953), An approach to the study of communicative acts. Psychological Review, 60, 393-404. 22 Nimse, P., (2007), Vijayan, A., Kumar, A. and Varadarajan, C., A review of green product database, Environmental Progress, 26, Iss. 2. Oliver, R. L., (1980), A Cognitive Model of the Antecedent and Consequences of Satisfaction Decisions, Journal of Marketing Research, 17, pp. 460-469. Oliver, R. L. (1997), Satisfaction: A Behavioral Perspective on the Consumer, New York: Irwin/McGraw-Hill, pp. 291-325. Oliver, R. L. (1999), Whence consumer loyalty? Journal of Marketing, 63(Special issue), pp. 33-44. Ostrom, A. and Iacobucci, D. (1995), Consumer Trade-Offs and the Evaluation of Services. Journal of Marketing, 1: P.117-28. Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988), SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), pp. 12-40. Park, C.W, B.J Jaworski and D.J. Maclnnis (1986), Strategic Brand Concept-Image Management, Journal of Marketing, 50(Oct), pp135-145 Peattie, K., Green Marketing, London: Pitman Publishing. Peattie, K., (1992), Green Marketing, London: Pitman Publishing. Peter, J. P. and Olson, J. C., (1990), Consumer Behavior and Marketing Strategy Irwin, IL: Homewood Company. Petty, R. and Cacioppo, J. t. (1986), Communication and Persuasion: Central and Peripheral route Attitude Change. New York: Springer-Verlag. Randall, A., B. Ives, and C. Eastman (1974), Bidding Game for Valuation of Aestheic Environment Improvement, Journal of Environmental Ecomomics and Manamental Economics and Management. 1(2): 132-149. Reichheld, F. F. and Sasser Jr., W. E. (1990), Zero defections: Quality comes. 23 Harvard Business Review, 68(5), pp. 105-111. Reichheld, Fredrick F., (1993), Loyalty-Based Management, Harvard Business Review, 71 (March-April), pp.64-73. Robert (1998), B. C. Influence: The Psychology of Persuasion, Collins; Revised edition, October 7. Rogers, E.M., (1995a), Diffusion of Innovations, 4th, New York: Free Press. Rosenberg, M. (1979), Conceiving the Self. New York: Basic Books. Rust, R. T., A. J. Zahorik, and T. L. Keiningham (1995), Return on quality (ROQ): Making Service Quality Financially Accountable, Journal of Marketing, 59, 2, pp.58-70. Schenk, C. T. and Holman, R. H. (1980), A sociological approach to brand choice: the concept of situation self-image, Advances in Consumer Research, 7: 610-614. Schroeder, J.E , (1996), An Analysis of the Consumer Susceptibility to Interpersonal Influence scale, Journal of Social Behavior and Personality , 11(3) , pp. 585-99. Sears, D. O., Freedman, J. L., and Peplau, L. A. (1987). Selnes, F. (1993), An examination of the effect of product performance on brand reputation satisfaction and loyalty. European Journal of Marketing, 27(9), pp.19-35. Shavitt, S. (1992), Evidence for Predicting the Effectiveness of Value. Expressive versus Utilitarian Appeals: A Reply to Johar and Sirgy. Journal of 24 Advertising, 21: 47-52. Sirgy, M.J. (1980), Self-concept in relation to product preference and purchase intention. In V. V. Bellur (Ed.), Developments in marketing science (pp. 350-354). Mich: Academy of Marketing Science. Sirgy, M. J. (1982), Self concept in consumer behavior: A critical review, Journal of Consumer Research, 9, p. 287-300. Sirgy, M. J. (1985), Self-image/ product-image congruity and consumer Decision - making, International Journal of Management, 2(4). P.49-63. Sirgy, M. J. and Samli (1985), A. C. A Path Analytic Model of Store Loyalty Involving Self Concept, Store Image, Socioeconomic Status, and Geographic Loyalty. The Journal of the Academy of Marketing Science 13: 265-291. Sirgy, M.J., Johar, J.S., Samli, A.C., and Claiborne, C. B. (1991), Self-congruity versus functional congruity: Predictors of consumer behavior. Journal of the Academy of Marketing Science, 19, 4, 363-375. Sirgy, M. J., and Johar, J. S. (1992), Value-Expressive Versus Utilitarian Advertising Appeals: A Reply to Shavitt. Journal of Advertising: 21: 53-54. Sirgy, M. J. and Su C. T. (2000), Destination image, self-congruity, and travel behavior: Toward an integrative model, Journal of Travel Research, 38(4), p. 340-352. Stern, P. C. and Oskamp, S. (1987), Manageing Scarce Environmental Resources. In D. Stokols and I. Altman,(Eds). Handbook of Environmental Psychology, 2, 1043-1088. 25 Tsai, H. T. and Huang, H. C. (2007), Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers. Information and Management, 44(3), pp. 231-239. Tse, D. K., and Wilton, P. C. (1988), Models of consumer satisfaction formation: An extension. Journal of Marketing Research, 25(5), 204-212. Tsiros, M. and Mittal, V. (2000), Regret: A model of its antecedents and consequences in consumer decision making, Journal of Consumer Research, 26,March, pp. 401-417. UNESCO (1977), Trends in Environmental Education. UNESCO: Paris. Vancouver, J. B. and Schmitt, N. W. (1991), An exploratory examination of person-organization fit : Organizational goal congruence. Personnel Psychology. Van Raaij, W. F. and Francken, D.A. (1984), Vacation Decisions, Activities, and Satisfaction, Annals of Tourism Research, 11,101-112. Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F.D. (2003), User acceptance of information technology: Toward a unified view, MIS Quarterly, 27, 3, pp.425-478. Venkatesh, V., and Davis, F. D. (2000), A theoretical extension of the technology acceptance model: Four longitudinal studies. Management Science, 46(2): 186-204. Weber, A. L. (1991), Introduction to psychology. New York: Harper Collins College. Weigel, R. H. (1983), Environmental attitude and the prediction of behavior. In N. R. Feimer and E. S. Geller (Eds.), Environmental psychology: Divections and Perspectives. New York: McGraw Hill. Westbrook, Robert A. (1981), Sources of Consumer Satisfaction with Retail Outlets, 26 Journal of Retailing, 57(Fall), 67-85. Williams, R. S., (1998), Performance Management: Perspectives on Employee Performance, Thomas Learning. Woodruff, R. B., Ernest R. C., and Roger L. J., (1983), A odeling Consumer Satisfaction Processes Using Experience-Based Norms, Journal of Marketing Research. Woodside, A. G. F. and Daly, R. T., (1989), Linking Service Quality, Customer Satisfaction, and Behavioral Intention, Journal of Care Marketing, Dec., pp.5-7. Yim, C. K., Chan, K. W., and Hung, K., (2007), Multiple Reference Effects in Service Evalautions: Role of Alternative Attractiveness and Self-Image Congruity, Journal of Retailing, 83, 1, 147-157. Yi, Y. and La, S. (2004), What influences the relationship between customer satisfaction and repurchase intention. Psychology and Marketing, 21(5), p.351-373. Zboja, J. J. and Voorhees, C. M. (2006), The impact of brand trust and satisfaction on retailer repurchase intentions, Journal of Services Marketing, 20, 5, pp.381-390. Zeithaml, V. A., L. L. Berry and A. Parasuraman (1996), The Behavioral Consequences of Service Quality, Journal of Marketing, 60 (2), pp.31-46. |