標題 | 100E4-影響商店再購意願之因素探討-以產品創新性為干擾變 數並以傳統小吃商店為例Factors Influencing Repurchase Intention and product innovation |
姓名 | 黃東和 |
指導教授 | 王崇昱 老師 |
畢業日期 | 2012/06 |
附件檔案 | 100E4 |
參考連結 | |
摘要 | 過去探討影響再購意願之因素研究甚多,但未提出一個較完整之架構,因此本研 究以商店形象、知覺品質及懷舊心理為再購意願之自變數,知覺價值為中介變數,產 品創新為干擾變數,來探討各變數之間的關係。以某家傳統小吃店為例,進行抽樣調 查,回收問卷共200 份,利用迴歸分析,本研究所得之重要結論分述如下:(1)知覺 價值對商店形象、知覺品質、懷舊心理與再購意願之間關係,具有中介效果。(2)消 費者的知覺價值對再購意願具有正向的影響。(3)消費者的商店形象對知覺價值具有 正向的影響。(4)顧客的知覺品質對知覺價值具有正 |
參考文獻 | 一、中文部份 1.丁重光(2006)。產品創新、行銷創新、知覺品質與消費者購買意願關係之研究-以 行動電話產業為例。育達商業技術學院企業管理研究所碩士學位論文,未出版,苗 栗縣。 2.王昭雄、陳德發(2007) 。直銷公司美容保養品市場定位、價格策略與消費者認知之 差異分析。直銷管理評論,1(1),1-26。 3.司徒達賢、李仁芳、吳思華 (1995),企業概論。台北:建華。 4.江念穎(2011)。不同廣告訴求對於消費者知覺價值與再購意願之影響-以啤酒產品為 例。實踐大學企業管理學系碩士學位論文,未出版,台北市。 5.朱啟祥(2009)。汽車品牌形象與中古車之知覺風險、知覺品質及知覺價值對購買意 願關係之探討。育達商業技術學院企業管理研究所碩士論文,未出版,苗栗縣。 6.李安居(2006)。民宿顧客忠誠度之研究-以花蓮地區為例。國立東華大學企業管理學 系碩士在職專班碩士論文,未出版,花蓮縣。 7.李祥銘(2003)。不同商店通路下消費者手機購買意願之評估。國立成功大學電信管 理研究所碩士學位論文,未出版,台南市。 8.余基吉(2011)。以消費者體驗觀點探討台南市美食與古蹟旅遊顧客滿意度行為意象關 連性研究。國立成功大學國際管理碩士在職專班碩士學位論文,未出版,台南市。 9.林忠榮(2007)。行銷知識管理能力、知識轉化能力、規範性評估、知覺價值對消費 者購買行為影響之研究-以台北地區都市更新房屋為例。國立成功大學高階管理碩士 在職專班碩士學位論文,未出版,台南市。 10.林可欣(2010)。商店形象、顧客知覺價值與忠誠度關聯性之研究--以基隆濱海地區 海景餐廳為例。國立臺灣海洋大學航運管理學系碩士學位論文,未出版,基隆市。 11.林鎗元(2007)。台灣生產履歷茶葉購買意願之研究。亞洲大學經營管理研究所碩士 論文,未出版,台中市。 6 12.吳佩芬(1997)。主題園遊客對主題意象認知之研究-以六福村主題遊樂園為例。逢 甲大學土地管理研究所碩士論文,未出版,台中市。 13.胡智欽(2011)。關係行銷、顧客知覺價值與顧客再購買意願的關聯性之研究。長榮 大學高階管理碩士在職專班碩士論文,未出版,台南市。 14.郭崑謨 (1994)。空中大學:台北。 15.施紫芳(2005)。小吃在鹿港的休閒魅力。亞洲大學國際企業學系碩士學位論文,未 出版,台中市。 16.陳憶萱(2009)。華人遊客文化資產懷舊意向及其旅遊行為之探討-以故宮博物院為 例。國立花蓮教育大學社會發展研究所碩士學位論文,未出版,花蓮市。 17.凌佳瑩(2009)。高雄市大學生對運動用品網路購物服務品之滿意度與再購意願之研 究。國立高雄師範大學碩士論文,未出版,高雄市。 18.陳運欽(2004)。觀光地意象認知與旅遊選擇意願之研究。銘傳大學觀光研究所碩士 論文,未出版,台北市。 19.陳澤義(2005)。服務管理。台北:華泰。 20.陳建翔(2003)。虛擬社群討論內容對消費者態度及購買意願之影響-產品創新性之 干擾效果。輔仁大學管理學研究所碩士學位論文,未出版,台北市。 21.陳貞吟、孫妤鑫(2008)。用心品味:小吃在遊客心中的意義與價值。餐旅暨家政學 ,5(1)。 22.陳姿伶(2010)。個人的懷舊傾向與創新接受度對 不同廣告訴求與新舊品牌的喜好 度差異性之研究。國立政治大學廣告研究所碩士學位論文,未出版,台北市。 23.許士軍 (1983)。現代行銷管理。台北:商略。 24.許財良 (2003) 。廠商創新能力、產業發展與政府科技政策對科學園區廠商競爭 情勢及績效影響之研究。成功大學企業管理研究所碩士論文,未出版,台南市。 25.孫珣恆 (1996)。「披荊斬棘:新產品普及的五大關鍵」。突破雜誌,104 期,24–25 。 26.張帆(2003)。豐富式媒體型態網路廣告設計屬性之效益分析─產品創新性之干擾效 7 果。輔仁大學管理學研究所碩士學位論文,未出版,台北市。 27.游尚儒(2007)。知覺價格、知覺價值與知覺服務品質對消費者滿意度與再購意願 影響之研究-以花蓮地區觀光飯店為例。國立東華大學企業管理學系碩士論文,未 出版,花蓮市。 28.游明輝(2004)。影響消費者網站特性認知、線上購物接受程度及線上購物意圖因素 之研究-以嬰兒紙尿褲產品為例。輔仁大學管理學研究所碩士學位論文,未出版,台 北市。 29.葉小慧(2002)。台南市小吃之地方感詮釋與地理實察路線設計研究。國立高雄師範 大學地理學系碩士學位論文,未出版,高雄市。 30.楊世傑(2010) 。消費動機、知覺價值與滿意度對再購意願之研究─以Baby Boss City 職業體驗任意城為例。國立臺灣師範大學運動與休閒管理研究所碩士學位論文,未 出版,台北。 31.蔡文凱(2005)。主題遊樂園服務品質、顧客滿意、知覺價值與行為意向關係之研究- 以月眉育樂世界探索樂園為例。朝陽科技大學休閒事業管理研究所碩士論文,未出 版,台中市。 32.蔡啟通(1995)。「組織因素、組織成員整體創造性與組織創新之關係」。管理學報 ,18(4),527–556 。 33.蘇文斌(2005) 。企業購買商業火災保險之服務品質及知覺價格對知覺價值與再購 意願之影響。逢甲大學保險學系碩士班碩士論文,未出版,台中市。 34.賴俊年(2009)。工業潤滑油購買意願之研究。亞洲大學經營管理學系碩士論文,未 出版,台中市。 35.葛正琳(2009)。臺灣國際觀光旅館品牌形象、知覺品質與知覺價值對旅客再宿意願 之影響。育達商業技術學院企業管理研究所碩士論文,未出版,苗栗縣。 36.萬承岳(2006)。價格折扣與品牌形象對消費者知覺品質、知覺價值及購買意願的影 響--以筆記型電腦為例。銘傳大學國際企業學系碩士班碩士論文,未出版,台北市 。 8 37.趙蓓玲(2007)。旅遊網站商店形象對知覺價值的影響。國立中山大學企業管理學系 研究所碩士論文,未出版,高雄市。 38.劉炎旗(1992)。商店印象與行銷策略之研究—以量飯店與連鎖便利商店為實證。政 治大學企業管理研究所碩士論文,未出版,台北市。 39.劉子菁(2008)。遺跡觀光中懷舊情感是否需要真實性─兼論解說導覽之影響角色。 國立嘉義大學休閒事業管理研究所碩士學位論文,未出版,嘉義市。 9 二、英文部份 1. Aaker, D. A. (1991). Managing Brand Equity: Capitalizing on the Value of a Brand Name. New York: Free Press. 2. Abbas, A., (1997). Hong Kong: Culture and the Politics of Disappearance. Minneapolis: University of Minnesota Press. 3. Anderson, E. W. and Sullivan, M. (1990). Customer Satisfaction and Retention across Firms. Paper presented at the TIMS College of Marketing Special Interest Conference on Services Marketing, Nashville, TN. 4. Arons, L. (1961). Does television Viewing Influence Store Image and Shopping Frequency? Journal of Retailing, 37(3), 1-13. 5. Assael, H. (1992). Consumer Behavior and Marketing Action.(4nd ed.). Ohio: South-Western College Pub 6. Baker, S. M. and Kenned, P. F. (1994). Death by nostalgia:A diagnosis of context-specific cases. Advances in Consumer Research, 21,169-174. 7. Belk, R. W., (1990). The role of possessions in constructing and maintaining a sense of past. Advances in Consumer Research, 17,669-676. 8. Berman, B. and Evans, J. R..(1995). Retail management:A Strategic approach. NJ :Prentice-Hall. 9. Bhuian, S. N. (1997). Marketing cues and perceived quality: Perceptions of Saudi consumers toward products of the U.S., Japan,Germany , Italy , U.K. and France. Journal of Quality Management, l2(2),217-235. 10. Boulding , W. , Staelin, A. R., and Zeithaml, V.A. (1993) . A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30,7 - 27 . 11. Crompton, J. L. (1979). An Assessment of the Image of Mexico as a Vacation Destination and the Influence of Geographical Location upon that Image. Journal of 10 Travel Research, 17(4), 18-23. 12. Cronin, J. J., and Taylor, Jr. (1992). Measuring service quality: A reexamination and extension. Joural of Marketing, 56, 55-68. 13. Davis, F. (1979). Yearning for Yesterday: A Sociology of Nostalgia. New York: Free Press. 14. Ditcher, E. (1985). What’s in an Image. Journal of consumer marketing,37(4), 75-81. 15. Dodds, W. B., Monroe, K. B., and Grewal, D. (1991). Effects of Price, Brand, and Store Information on Buyers' Product Evaluations. Journal of Marketing Research, 3,307-319. 16. Drucker, P. F. (1985). The Discipline of Innovation. Harvard Business Review, 63 (3), 67–72. 17. Engel, J. F., Kollat, D.T., and Blackwell, R. D. (1982). Consumer Behavior. (4 nd ed.).Taipei: Hwa-Tai Co. 18. Fairley S. (2003). In Search of Relived Social Experience: Group-Based Nostalgia Sport Tourism. Journal of Sport Management 17(3),284-304. 19. Feigenbaum, A.V. and Feigenbaum , D.S. (2005).What Quality Means Today. MIT Sloan Management Review, 46(2), 96. 20. Fornell, C., M. D. Johnson, E. W. Anderson, J. Cha, and B. E. Bryant(1996).The American Customer Satisfaction Index:Nature,Purpose,and Findings. Journal of Marketing, 60, 7-18. 21. Fredericks, J.O., and Salter, J.M.(1995). Beyond customer satisfaction. Management Review, 84(4), 29-32. 22. Freeman, C. A. (1986). The Economics of Industrial Innovation. London: Frances Printer. 23. Frijda, N. H. (1994). Emotions are Just Functional, Most of the Time, In Ekman, P.,and Davidson , R.J. (Eds.) The nature of emotion. New York: Oxford University Press. 25. Gardner, M. P.(1985). Mood states and consumer behavior: A critical review. Journal of Consumer Research, 12, 281. 11 26. Hawkins,D. I., Best, R. J. and Coney, K. A. (1983). Consumer Behavior: Implications for Marketing Strategy. USA: Business Publications. 27. Hellier, P. K., Geursen, G. M., Carr, R. A., and Richard, J. A. (2003). Customer repurchase intention: A general structural equation model. European Journal of Marketing, 37(11), 1762-1800. 28. Higgins, J. M. (1995). Innovation: the Core Competence. Planning Review, 23 (6),32–35. 29. Hirschman, E. C. (1981). American Jewish Ethnicity: Its Relationship to Some Selected Aspects of Consumer Behavior. Journal of Marketing, 45, 102-110. 30. Hirsch, A. R. (1992). Nostalgia: A Neuropsychiatric Understanding. Advances in Consumer Research, 19, 390-395. 31. Hirschman, A. (1980). The Technology and Symbolism as Sources for the Generation of Innovations. Advanves in Consumer Research, Vol.9, ed. Andrew Mitchell, St.Louis, MO: Association for Consumer Research, 537-541. 32. Holak, S. L. and Havlena, W.J. (1998). Feelings, fantasies, and memories:an examination of the emotional components of nostalgia. Journal of Business Research, 42(3), 217-226. 33. Holbrook, M. B. (1993). Nostalgia and Consumption Preferences:Some Emerging Patterns of Consumer Tastes. Journal of Consumer Research, 20(2), 245-256. 34. Holbrook, M.B. and Corfman, K.P. (1985). Quality and Value in the Consumption Experience: Phaedrus Rides Again.In Perceived Quality: How Consumers View and Merchandise. Lexington Books. Jacoby, J. and Olson, J.ed., Lexington, MA, 31-57. 35. Hofer, J. (1688). Medical dissertation on nostalgia. Bulletin of the Historic of Medicine, 2,376-391. 36. Ingrid, F. (2004). An index method for measurement of customer satisfaction. The TQM Magazine, 16(1). 57-66. 37. Jones, T. O. and Sasser, W. E. (1995). Why satisfied customers defect. Harvard 12 Business Review, 88-99. 38. Katherine, B., Rosann, H., and Spiro L. (2005). Recapturing store image in customer-based store equity: A construct conceptualization. Journal of Business Research, 58 ,1112-1120. 39. Kotler, P. (2000). Marketing management (10nd ed.). Englewood Cliffs, NJ: Prentice-Hall. 40. Kotler, P. (2003). Marketing management. Canada: Pearson Education. 41. Kunkel, J. H. and Berry, L. L.(1968). A Behavior Conception of Retail Image,” Journal of Marketing, 32, 21-27. 42. Levitt, T. (1966). Innovational Imitation. Harvard Business Review, P.63. 43. Lewis, J. D. andAndrew, J.W.( 1981). The structure and meanings of social time. Social Forces, 609(2),432-462. 44. Lindquist J. H., (1974). Meaning of image: a survey of empirical and hypothetical Evidence. Journal of Retailing , 50(4),29-38. 45. Lowenthal, D. (1985). The Past is a foreign Country. UK :Cambridge University Press. 46. Lutz, Richard(1986). Quality is as Quality Does: An Attitudinal Perspective on Consumer Quality Judgments. Paper presented at the Marketing Science Institute Trustees’ Meeting, Cambridge, MA . 47. Martineau, P. (1958).The Personality of the Retail Store .Harvard Business Review,36(1) ,47 - 55 . 48. Scott, M.E., and Assum, T. (1982). Informationlly Imperfect Consumer Markets: Empirical Findings and Policy Implications. Journal of Consumer Affairs, 16,62-87. 49. Monroe, K. B., and Krishnan, R.( 1985). The effect of Price on Subjective Product Evaluations ,in Perceived Quality, Jacoby , J.and Olson, J. eds. Lexington, MA:Lexington Books, 209-232. 50. Nguyen, N. and LeBlanc, G. (1998). The mediating role of corporate image on customers’ retention decisions: An investigation in financial service. The International 13 Journal of Bank Marketing, 16(2), 52-65. 51. Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York, NY: McGraw-Hill. 52. Oliver, R. L., Rust, R. T. and Varki, S. (1997.Customer Delight: Foundations, Findings, and Managerial Insight. Journal of Retailing, 73, 311-336. 53. Olsavsky, R. W. (1985), Perceived Quality: How Consumers View Stores and Merchandise. Sloan Management Review, 26(3), 85. 54. Parasuraman, A., Valarie A. Zeithaml, and Berry, L(1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40. 55. Parasuraman, A., and Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the Academy of Marketing Science, 28(1), 168-174. 56. Rapoport, A. (1977). Human Aspect of Urban Form. New York: Pergamon Press, p 8-47. 57. Ravald, A., and Gronroos, C. (1996). The value concept and relationship Marketing. European Journal of Marketing, 30(2), 19-30. 58. Ravald, A. and Grönroos, C. (1996). The Value Concept and RelationshipMarketing. European Journal of Marketing, 30(4),1-7. 59. Robin, C. (1997). When Lean Enterprises Collide: Competing throughConfrontation. Harvard Business School Press. 60. Rochford, L. and Rudelius, W. (1997). New Product Development Process Stages and Successes in the Medical Products Industry. Industrial Marketing Management,26 (10), 67–84. 61. Rogers, E. M. (1962). Diffusion of Innovation. New York:The Free Press. 62. Rogers E. M. and Shoemaker, F. F. (1971).Communication of Innovations:Cross-Cultural Approach. NY: The Free Press. 14 63. Rothwell, R. (1986). Innovation and Small and Medium Sized Firm,.London:Frances Printer. 64. Selnes, F. (1993). An examination of the effect of product performance on brand reputation, satisfaction and loyalty. European Journal of Marketing, 27(9), 19-35. 65. Schindler, R. M. and Holbrook,M.B.( 2003). Nostalgia for Early Experience as a Determinant of Consumer Preferences. Psychology and Marketing, 20(4), 275-302. 66. Schmitt, B. and Simonson,A.( 1997). Marketing Aesthetics: The Strategic Management of Brands, Identity, and Image. New York: The Free Press. 67. Shumpeter, J. A. (1942). Capitalism, Socialism, and Democracy. NY: Harper. 68. Sierra, J., & McQuitty, S. ( 2007).Attitudes and emotion as determinants of nostalgia purchases: an application of social identity theory. Journal of marketing theory, 99. 69. Steenkamp, J.B. (1990). Conceptual model of the quality perception process.Journal of Business Research, 22, 309-333. 70. Stern, B. B.(1992). Historical and personal nostalgia in advertising text: The fin desiecle effect. Journal of Advertising, 21(4),11-23. 71. Tidd, J., Bessant, J., and Pavitt, K. (2001). Managing Innovation: Integrating Technological. Market and Organizational Change. (2nd ed), NY: John Wiley andSons Press. 72. Tushman, M., and Nadler, D. (1986). Organising for Innovation. California Management Review, 28 (3), 74–92. 73. Walters, C.G. (1978). Consumer Behavior: Theory and Practice. (3nd ed) Chicago,IL:R.D.Irwin. 74. Wolinsky, A.(1983). Prices as Signals of Product Quality. Review of Economic Studies, 50(4), 647-658. 75. Woodruff, R. B. (1997).Customer Value: The Next Source for Competitive Edge. Journal of the Academy of Marketing Science, Vol.25(2), 139-153. 76. Young, S. and B. Feigin (1975). Using the Benefit Chain for Improved Strategy 15 Formulation. Journal of Marketing, 39,72-74. 77. Zaltman, G. (1973). Innovations and Organizations..NY: John Wiley and Sons, Inc. 78. Zeithaml, V. A., and Binter, M. J. (1996). Service marketing. New York, NY: McGraw-Hill. 79. Zeithaml,V. A., (1988). Consumer Behavior of Price, Quality and Value : A means-Ead Model Synthesis of Evidence. Journal of Marketing, 52(3), 2-22. 80. Zimmer, M. and Golden, L.(1988).Impressions of Retail Stores: A Content Analysis of Consumer Images. Journal of retailing, 64(3), 265-293. |